We are fortunate to have loyal clients supporting us as we reopened our doors the first week of June after a temporary closure. Our priority during the COVID-19 pandemic is the health and safety of our staff and our clients. With the sudden and unexpected onset of COVID-19 so much has changed for our small independent business. In March we temporarily shut down the entire operation for 11 weeks including laying off our entire staff and permanently closing the grooming salon storefront location. COVID-19 has affected once thriving travel industry which is tied to the pet care industry and we have felt the impact greatly. Unfortunately COVID-19 has devastated our ability to provide the formerly offered staff-supervised 24/7 overnight care we had offered since 2005. With an extremely heavy heart the decision was made to retire this service. We are forever grateful the dedicated staff members who voluntarily helped us rebuild making it possible for us to reopen. We will always be grateful for our loyal and supportive clients whom without none of this would be possible. Bring on the dogs, Cleveland!
Since 2005 the mission at The Mutt Hutt is to provide a safe, fun and stimulating social environment for dogs while they are in our care. We provide a positive experience. We offer cage-free daycare and select grooming services. We understand dogs. We provide dogs with a safe, socially focused indoor environment as well as a natural outdoor space. We understand their need to exercise and socialize. Each dog in our care will receive the time and attention he or she needs. We are committed to dogs. We provide ongoing education and communication with our clients. . We have a dedicated staff of dog lovers and experienced dog owners who truly care about your dogs well being. We are all about dogs.
Our focus is always on the dogs.
OUR COMMITMENT TO THE DOGS
We encourage a healthy social interaction among dogs of all ages, breeds and sizes. Exercise and socialization keeps a dogs body and mind active both which contribute to a dog being physically and mentally fit. It is our mission to get to know each dogs personality, energy level, play style, ability to balance in a group, behavior traits, obedience commands as well as a dogs limitations. We believe in doing what is right for each dog individually because every dog is unique. Our goal is for your dog to have the best experience while in our care.
OUR COMMITMENT TO OUR CLIENTS
Just as dogs are known for their loyalty to their human companions our goal with dog owners is to form a long lasting relationship with each of our clients for years and generations of dogs welcomed into you home. We are committed to caring with an open dialogue. We will providing our clients with honest feedback all based on the observations made while your dog is in our care. We are committed to finding solutions to enhance your dogs experience. We will assist our clients with tips to improve your relationship with your dog, their friends and your friends dogs. We will always prioritize the needs of the dogs and convey our recommendations with the utmost honesty which comes from over a decade of experience and passion working with dogs. We want your dogs experience at The Mutt Hutt to be the best it can be.
"In addition to the absolute trust we have in The Mutt Hutt and it’s staff, we admire the demonstrated responsibility. Temporarily closing during the national health crisis was the right thing to do, and there was no hesitation. This was done not because they were ordered to, but because it was right thing to do for all of us. That’s character, and I can think of no one I’d trust more with my pet and my business."
Client Since November 2018
Proud Owners of Dudley
(Adopted from Secondhand Mutts)
"We appreciate how seriously you have taken this pandemic and the intentional and thoughtful steps you’ve taken to protect your staff and our families. I know these decisions aren’t easy and have serious impacts on your business but the values that TMH and your entire team embrace and honor when things are difficult and challenging are what make it such a special place. "
Client Since Mach 2012
Best Friend to Ziggy