Our priority during the COVID-19 pandemic is the health and safety of our staff and our clients. Starting June 1st we have limited our hours of operation until further notice with plans to expand offering daytime socialization Tuesday through Friday. With the sudden and unexpected onset of COVID-19 so much has changed for our small independent business. In March we temporarily shut down the entire operation for 11 weeks including laying off our entire staff and permanently closing the grooming salon storefront location. COVID-19 has affected once thriving travel industry which is tied to the pet care industry and we have felt the impact greatly. We are fortunate to have loyal clients supporting us as we reopened our doors the first week of June offering dogs daytime socialization Tuesday, Wednesday and Thursday. We are grateful to some of our dedicated staff members who made opening our doors possible as they are voluntarily helping us rebuild.
Unfortunately COVID-19 has devastated our ability to provide the staff supervised 24/7 overnight care we have offered to our clients since 2005. With an extremely heavy heart the decision has been made and The Mutt Hutt is no longer offering overnight stay services. We are proud to have brought this unique service we pioneered in Cleveland's pet care scene.
The virus, reeking havoc on the entire world, has impacted all of us in more ways than we'll be able to grasp as we adjust to all of the changes. Not only have we lost the ability to provide our clients with a wonderful service included in the losses are some of the jobs our employees maintained while they were here caring for each dog as if they were their own. We encourage all dog owners to do your due diligence when choosing an overnight care provider for your pets and encourage you to rely on the referrals of friends, family and your veterinarian practice.
~ Becca and Jon
Unfortunately COVID-19 has devastated our ability to provide the staff supervised 24/7 overnight care we have offered to our clients since 2005. With an extremely heavy heart the decision has been made and The Mutt Hutt is no longer offering overnight stay services. We are proud to have brought this unique service we pioneered in Cleveland's pet care scene.
The virus, reeking havoc on the entire world, has impacted all of us in more ways than we'll be able to grasp as we adjust to all of the changes. Not only have we lost the ability to provide our clients with a wonderful service included in the losses are some of the jobs our employees maintained while they were here caring for each dog as if they were their own. We encourage all dog owners to do your due diligence when choosing an overnight care provider for your pets and encourage you to rely on the referrals of friends, family and your veterinarian practice.
~ Becca and Jon
Since 2005 the mission at The Mutt Hutt is to provide a safe, fun and stimulating social environment for your dogs while they are in our care. We offer cage-free daycare, staff supervised overnight stays as well as specialized grooming services. We understand dogs. We understand their need to exercise and socialize. We provide dogs with a safe, socially focused indoor environment as well as a natural outdoor space. Each dog in our care will receive the time and attention he or she needs to insure a positive experience. We are commitment to ongoing education and communication with our clients. We have a dedicated staff of dog lovers and experienced dog owners who truly care about your dogs well being. We are dedicated to dogs.
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Our focus is always on the dogs.
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OUR COMMITMENT TO THE DOGS
We encourage a healthy social interaction among dogs of all ages, breeds and sizes. Exercise and socialization keeps a dogs body and mind active both which contribute to a dog being physically and mentally fit. It is our mission to get to know each dogs personality, energy level, play style, ability to balance in a group, behavior traits, obedience commands as well as a dogs limitations. We believe in doing what is right for each dog individually because every dog is unique. Our goal is for your dog to have the best experience while in our care. OUR COMMITMENT TO OUR CLIENTS Just as dogs are known for their loyalty to their human companions our goal with dog owners is to form a long lasting relationship with each of our clients for years and generations of dogs welcomed into you home. We are committed to caring with an open dialogue. We will providing our clients with honest feedback all based on the observations made while your dog is in our care. We are committed to finding solutions to enhance your dogs experience. We will assist our clients with tips to improve your relationship with your dog, their friends and your friends dogs. We will always prioritize the needs of the dogs and convey our recommendations with the utmost honesty which comes from over a decade of experience and passion working with dogs. We want your dogs experience at The Mutt Hutt to be the best it can be. |
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"In addition to the absolute trust we have in The Mutt Hutt and it’s staff, we admire the demonstrated responsibility. Temporarily closing during the national health crisis was the right thing to do, and there was no hesitation. This was done not because they were ordered to, but because it was right thing to do for all of us. That’s character, and I can think of no one I’d trust more with my pet and my business."
Client Since November 2018 Proud Owners of Dudley (Adopted from Secondhand Mutts) |
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"The Mutt Hut staff is our extended family regarding love and care for our special needs dog. We 100% secure when he is left in their care."
Client Since March 2010 Loving Owners to Ziggy |
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"We appreciate how seriously you have taken this pandemic and the intentional and thoughtful steps you’ve taken to protect your staff and our families. I know these decisions aren’t easy and have serious impacts on your business but the values that TMH and your entire team embrace and honor when things are difficult and challenging are what make it such a special place. "
Client Since Mach 2012 Best Friend to Ziggy |
